Veterinary Receptionist
Micanopy Animal Hospital Micanopy Animal Hospital Micanopy, FL Micanopy, FL Full-time Full-time From $12 an hour From $12 an hour 2 days ago 2 days ago 2 days ago The Client Care Representative is a very important member of the Micanopy Animal Hospital team.
They are generally the first person to make an impression on a client or potential client.
This position requires a person that is highly personable and perceptive, has the ability to educate people, is well organized, has the ability to solve problems, and works well with a team.
The CCR is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors.
The receptionist answers telephones, greets clients, prepares patient records and schedules appointments, receives and relays client correspondence, updates client financial records.
The exceptional CCR has the ability to diffuse negative client situations and foster client bonding.
Every individual at Micanopy Animal Hospital must thoroughly understand our Hospital Mission, protocols and procedures, standards of communication, and conduct and care.
EDUCATION AND LICENSURE REQUIREMENTS High school diploma or equivalent.
Customer Service background desirable but not required.
Typing skills required.
Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email.
EXPERIENCE REQUIREMENTS Significant experience with basic office functions in a busy office environment.
Previous client care and veterinary practice experience are desirable but not required.
PERSONAL REQUIREMENTS The receptionist must be able to:
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Perform basic computer skills, type 30 words per minute.
Have had experience with basic office functions in a busy work environment.
Physical Effort:
Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time.
Working Conditions:
May be exposed to unpleasant odors, noises and animal feces.
May be exposed to bites, scratches and contagious diseases.
Must be willing to take and pass a drug test as we are a drug free workplace.
DUTIES AND TASKS Feel and express a genuine liking for animals and for working in an animal care environment.
Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
Can answer client's inquiries about hospital policies, basic animal care questions, cost of routine procedures and products.
Can maintain the appearance of the front office through cleaning and organization.
Can maintain positive, cooperative relationships with other employees.
Can display tact and diplomacy with staff members and clients even when busy or hectic.
Can work almost constantly in the presence of other staff members and clients.
Can answer telephones and handles calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
Receives and relays telephone, fax, and email messages accurately and promptly.
Can accurately maintain an alphabetical filing system.
Can greet clients, enters or updates client and pet (animal) information into practice computer system, escorts to exam rooms for medical procedures.
Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates when needed.
Can outline costs and fees in a positive light while supporting hospital payment policies.
Can prepare client invoices and obtains payments for services performed.
Can educate clients on over-the-counter products such as shampoos and supplements; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
Understands and carries out oral and written directions.
Can turn phone-shoppers into clients through relationship building and bonding.
Can easily remember clients and patients names and uses them.
Has good computer skills and shows accuracy in inputting details.
Can accurately handle payment transactions.
Can handle client correspondence including procedure reminders, thank you cards, sympathy arrangements and cards, and A/R statements.
Can keep the front desk running efficiently and smoothly even when there is a client wait time.
Performs other duties as assigned.
We are a drug free workplace and drug testing is required.
Job Type:
Full-time Pay:
From $12.
00 per hour
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
Holidays Monday to Friday Weekend availability COVID-19 considerations:
Current CDC recommendations.
Experience:
Veterinary
Experience:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
They are generally the first person to make an impression on a client or potential client.
This position requires a person that is highly personable and perceptive, has the ability to educate people, is well organized, has the ability to solve problems, and works well with a team.
The CCR is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors.
The receptionist answers telephones, greets clients, prepares patient records and schedules appointments, receives and relays client correspondence, updates client financial records.
The exceptional CCR has the ability to diffuse negative client situations and foster client bonding.
Every individual at Micanopy Animal Hospital must thoroughly understand our Hospital Mission, protocols and procedures, standards of communication, and conduct and care.
EDUCATION AND LICENSURE REQUIREMENTS High school diploma or equivalent.
Customer Service background desirable but not required.
Typing skills required.
Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email.
EXPERIENCE REQUIREMENTS Significant experience with basic office functions in a busy office environment.
Previous client care and veterinary practice experience are desirable but not required.
PERSONAL REQUIREMENTS The receptionist must be able to:
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Perform basic computer skills, type 30 words per minute.
Have had experience with basic office functions in a busy work environment.
Physical Effort:
Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time.
Working Conditions:
May be exposed to unpleasant odors, noises and animal feces.
May be exposed to bites, scratches and contagious diseases.
Must be willing to take and pass a drug test as we are a drug free workplace.
DUTIES AND TASKS Feel and express a genuine liking for animals and for working in an animal care environment.
Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
Can answer client's inquiries about hospital policies, basic animal care questions, cost of routine procedures and products.
Can maintain the appearance of the front office through cleaning and organization.
Can maintain positive, cooperative relationships with other employees.
Can display tact and diplomacy with staff members and clients even when busy or hectic.
Can work almost constantly in the presence of other staff members and clients.
Can answer telephones and handles calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
Receives and relays telephone, fax, and email messages accurately and promptly.
Can accurately maintain an alphabetical filing system.
Can greet clients, enters or updates client and pet (animal) information into practice computer system, escorts to exam rooms for medical procedures.
Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates when needed.
Can outline costs and fees in a positive light while supporting hospital payment policies.
Can prepare client invoices and obtains payments for services performed.
Can educate clients on over-the-counter products such as shampoos and supplements; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
Understands and carries out oral and written directions.
Can turn phone-shoppers into clients through relationship building and bonding.
Can easily remember clients and patients names and uses them.
Has good computer skills and shows accuracy in inputting details.
Can accurately handle payment transactions.
Can handle client correspondence including procedure reminders, thank you cards, sympathy arrangements and cards, and A/R statements.
Can keep the front desk running efficiently and smoothly even when there is a client wait time.
Performs other duties as assigned.
We are a drug free workplace and drug testing is required.
Job Type:
Full-time Pay:
From $12.
00 per hour
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
Holidays Monday to Friday Weekend availability COVID-19 considerations:
Current CDC recommendations.
Experience:
Veterinary
Experience:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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